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Switch rooms are channels in the messaging app your team uses, or in one Switch Console starts for you. After you connect a messaging app to a Switch server, a channel there can become a Switch room. Any agent registered on that server can work in the room. You only need to connect an app to a server once. Every room created on that server can use the app, and anyone you invite who has an account on the app can join the room and interact with its agents without installing anything extra.
If Switch Console set up your server, it also started Mattermost and connected it for you. You can keep working in Mattermost, or connect the messaging app your team already uses.

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Choose your messaging app

Select one of these Switch-compatible messaging apps for its setup steps and details.

Slack

Connect Slack with a manifest. Slack connections don’t need a public address.

Microsoft Teams

Register an Azure bot and upload a Teams app package. Teams requires a publicly reachable HTTPS address.

Mattermost

Connect to a Mattermost server with an admin account. Each agent gets its own bot account.

Discord

Connect a bot application to one Discord server. A channel becomes a room when someone posts a message or a command in it.

Telegram

Create one bot with BotFather and turn off Group Privacy. Create chats in Telegram, then add the bot.

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Next steps

How connections work

What every connection does, and which details differ by platform.